At CanineGlow, we are happy to offer free shipping on all orders.

We want your order to reach you safely and as quickly as possible. Below you can find more information about our order processing times, estimated delivery times, and what to do if you need help with your shipment.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it has been placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your chosen delivery address.

During busy periods, product launches, sales, or holidays, processing times may take up to 7 business days.

Estimated Shipping Times

Estimated shipping time refers to the time your order spends in transit after it has been dispatched.

Delivery times may vary depending on your location, the shipping carrier, customs processing, and other factors outside of our control.

Estimated delivery times:

🇺🇸 United States: 7–12 business days
🇬🇧 United Kingdom: 6–10 business days
🇨🇦 Canada: 7–14 business days
🇦🇺 Australia: 7–14 business days
🇪🇺 Europe: 7–14 business days
🌍 Rest of World: 10–20 business days

Please note that during peak seasons, holidays, or busy shipping periods, couriers may experience delays in transit time and tracking updates. International orders may also experience unexpected customs delays, which can increase the overall delivery time.

Order Changes and Accurate Shipping Details

It is the customer’s responsibility to make sure all shipping details are accurate and complete at checkout.

Incomplete or incorrect shipping information may cause delays, failed delivery, or order cancellation.

If our system detects an issue with your shipping address, our support team may contact you by email to confirm your details. If we do not receive a response within 3 business days, we reserve the right to cancel the order.

If you notice a mistake in your shipping details, please contact us at support@canineglow.com within 24 hours of placing your order.

We will do our best to update your details, but we cannot guarantee changes after this time, especially if the order has already entered processing or shipping.

Delayed Delivery

At CanineGlow, we understand how important it is to receive your order on time, and we always aim to dispatch orders as quickly as possible.

However, delivery delays may sometimes happen due to circumstances outside of our control. These may include courier delays, customs checks, severe weather, transport disruptions, high shipping volumes, or address verification issues.

If we become aware of any issue that may delay your order, we will do our best to keep you updated.

Please note that CanineGlow is not responsible for delays caused by external factors once the order has been handed over to the shipping carrier. While we cannot guarantee an exact delivery date, we will always do our best to help you with any delivery concerns.

Lost or Stolen Packages

We understand how frustrating it can be if a package is lost or stolen.

Once an order has been handed over to the courier, the delivery process is managed by the shipping carrier. If your package appears lost, stolen, or marked as delivered but not received, please contact us at support@canineglow.com and we will do our best to assist you.

We also recommend contacting the courier directly, as they may be able to provide the most accurate delivery updates or begin an investigation.

Please note that CanineGlow is not responsible for lost or stolen packages once they are marked as delivered by the courier. However, depending on the situation, we may offer support, guidance, or a replacement at our discretion.

If your package cannot be located, we recommend filing a claim with the courier and, where appropriate, filing a police report for stolen packages.

Tracking Information

Once your order has been dispatched, you may receive a tracking number by email.

Please allow some time for tracking information to update after dispatch, as tracking numbers can sometimes take 24–72 hours to show movement.

If your tracking number has not updated after several days, please contact us at support@canineglow.com and we will help you check the status of your order.

Shipping Policy Changes

CanineGlow reserves the right to update or modify this Shipping Information page at any time without prior notice.

It is the customer’s responsibility to review the most recent version of this policy before placing an order.

By purchasing from CanineGlow, you confirm that you have read, understood, and accepted this Shipping Information page.

If you have any questions about shipping, delivery, or tracking, please contact us at support@canineglow.com.