At CanineGlow, we are committed to providing pet care products that help support your pet’s daily health, comfort, and wellbeing. We believe in the quality of our products, and we recommend using them consistently for a minimum of 14 days before considering a return.

If you are not satisfied with your purchase for any reason after using the product for at least 14 days, and your order is still within our 90-day money-back guarantee period, please contact us at support@canineglow.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as your order may have already entered the processing or shipping phase.

If your order is successfully cancelled within 24 hours, we will process your refund within 7 business days.

90-Day Money-Back Guarantee

We are confident in the quality of our products, and we encourage you to use them consistently for at least 14 days so you can properly experience their benefits as part of your pet’s daily care routine.

If you are still unhappy with your purchase after 14 days, you may request a return within 90 days of your order date under our money-back guarantee.

Please note that shipping fees, if applicable, are not refundable.

To start a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at support@canineglow.com.

To help us process your request faster, please include your order number or the name and email address used to place the order.

Damaged Items

We take care when packaging our products to help prevent damage during shipping. An item is considered damaged if the product itself has a defect, is physically broken, or arrives in a condition that prevents normal use.

Damaged outer packaging, such as dented boxes or packaging marks caused during shipping, is not considered product damage if the product inside is in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery at support@canineglow.com and include a clear photo of the damage.

We will review your request and determine whether you are eligible for a free replacement. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

We do our best to ensure your order is delivered in a timely manner. However, we cannot be held responsible for shipping or delivery delays outside of our control, including delays caused by couriers, customs, weather, incorrect shipping details, or other issues that may occur during transit.

If you experience a delivery issue, we recommend contacting the courier directly for the most accurate delivery updates.

CanineGlow is not responsible for lost, stolen, delayed, or incorrectly delivered packages once they have been handed over to the shipping carrier.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout.

If you enter an incorrect shipping address and do not notify us within 24 hours of placing your order, you may not be eligible for a refund, replacement, or resend.

Please contact us as quickly as possible at support@canineglow.com if you notice an error in your shipping details.

Policy Updates

CanineGlow reserves the right to update or modify this Return & Refund Policy at any time.

It is the customer’s responsibility to review the most recent version of this policy before purchasing and using our products.

By purchasing from CanineGlow and continuing to use our products, you confirm that you have read, understood, and accepted this Return & Refund Policy.